Refund and Cancellation Policy

Effective date: [to be set at launch] · Version: 0.4 (draft for legal review)

You can buy in three places:

In the Android app, through Google Play. Google processes the payment, and refunds go to your original payment method through Google.
In the Windows app, through the Microsoft Store. Microsoft processes the payment and handles refund requests under its own policy (Microsoft account → Order history).
On the web or desktop app, through our web checkout (UPI, cards, net banking). We process refunds ourselves, to your original payment method, usually within 5–7 working days of approval.

Whatever you buy works on all your devices with the same account.

Free trial

New accounts can make 3 short question papers free (each with one marking), at the Standard AI level. Trial papers are a short sample of your chosen pattern (up to 2 questions for each mark value, up to 8 questions). A free sample tour also shows a complete marked paper. You do not need to enter payment details for the trial, and you are never charged automatically when it ends.

Plans bought on the web

A plan bought on the web or desktop app is a one-off payment for one month or one year. It does not renew automatically and there is nothing to cancel: to continue, buy it again.
Refund requests within 7 days of the payment are granted in full if you have used no more than one paper or marking in that period. After that, the same rules as below apply.

Subscriptions bought on Google Play

Cancel any time in Google Play → Payments & subscriptions → Subscriptions. You keep access until the end of the period you have paid for. You are not charged again.
Uninstalling the app or deleting your account does not cancel a subscription.
If a payment fails, Google Play may give a short grace period during which your plan continues while you update your payment method.

Refunds

Within 48 hours of purchase: you can request a refund directly from Google Play (play.google.com → Account → Order history → Request a refund). Google decides these requests under its own policy.
After 48 hours: contact us at support@munarish.com with your Google Play order number (it starts with "GPA."). We will refund in full or in part when:
- you were charged because of a technical error, or charged twice;
- a paid feature did not work and we could not fix it within a reasonable time;
- the law requires a refund.
We do not normally refund part of a subscription period after it starts, except as above or where the law requires it.

Paper packs

Paper packs add papers to your balance. If a paper or marking fails because of a problem on our side, the papers are given back automatically. You can see every change in Settings → Plan & papers → History.
An unused pack can be refunded within [14 days] of purchase. Otherwise pack papers are not refundable or exchangeable for cash, and they expire 12 months after purchase (we remind you 30 days before).
Papers included in your plan are for that month only and are not refundable.

Marks you disagree with

If you think a mark is wrong, use Challenge this mark in the app. If a remark shows the original mark was our mistake, any papers used for the remark are given back.

Contact

Support: support@munarish.com. We reply within 2 working days. Grievance Officer: Nalina Balasundaram, grievance@munarish.com. Acknowledgement within 24 hours, resolution within 15 days.