MUNARISH Academy MUNARISH Academy Tuition Centre

The shop

Refunds and cancellations

Effective 1 October 2026. This policy covers what you buy from the MUNARISH Academy shop on munarish.com, and forms part of our terms of sale.

In short

  • You can cancel an order at no charge at any time before you pay.
  • We give a full refund if a file is faulty or not as described and we cannot fix it, or if you were charged twice.
  • If you bought something by mistake and have not downloaded it, ask within 7 days for a full refund.
  • Refunds go back to the way you paid, within 7 working days of our agreeing to them.
  • We reply to every request within 48 hours.

1. Before you pay

An order you have not paid for can be cancelled from your orders page. Nothing has been charged, so there is nothing to refund. We never charge a fee for cancelling.

2. Digital resources

A digital resource is delivered the moment your payment succeeds, so we cannot take it back like a parcel. You can read some pages of each resource before you buy, to help you choose.

We will refund your payment in full if:

  • the file is faulty, incomplete or does not match its description, and we cannot send you a corrected copy within 7 days of your telling us;
  • you were charged more than once for the same order; or
  • you bought it by mistake, you have not downloaded it, and you ask us within 7 days of buying it.

3. Printed copies

Where printed copies are offered, you can cancel for a full refund until your order is posted: open the order on your orders page and choose "Cancel this order". We confirm the cancellation and refund you in full. If a copy arrives damaged, or you receive the wrong item, tell us within 7 days of delivery, with a photograph if you can. We will send a replacement or give you a full refund, as you prefer, including any delivery charge.

4. How to ask

Open the order on your orders page and choose "Ask for a refund, or report a problem". The request is linked to your order, so you do not need to explain which one you mean. You can also use our Help & complaints page, or email munarishedu@gmail.com.

We will acknowledge your request within 48 hours and tell you our decision within one month at the latest, and usually much sooner.

A refund is always for the full amount you paid, including tax and any delivery charge. It goes back to the card, bank account or UPI app you paid with, within 7 working days of our agreeing to it. Your bank may take a few more days to show it.

We send you a credit note by email. The credit note cancels your tax invoice, and you can download it from your orders page. Once an order has been refunded, its resources are removed from "My resources".

6. What this policy does not cover

Tuition fees. These are agreed between your family and the Academy office. Please speak to the office about them.

The Munarish Phonics app. Subscriptions to the app are sold by Google Play. Refunds are handled by Google Play under its own rules. If you tell us about a problem, we will help you find the right place to ask.

7. If you are not happy with our answer

You can take the matter to our Grievance Officer, whose details are in our terms of sale. You also have the right to contact the National Consumer Helpline, by phoning 1915, or a Consumer Commission.