Account and Data Deletion Policy
Effective date: [to be set at launch] · Version: 0.5 (draft for legal review) This page is published at munarish.com/smartassess/delete-account. Google Play requires a web page like this, so that people can ask for deletion without installing the app.
Delete your account in the app
- Open Munarish SmartAssess and sign in.
- Go to Settings → Account → Delete account.
- Read what will be deleted, type DELETE, and confirm.
You are signed out on all devices straight away.
Delete your account without the app
- On this page, choose Request deletion.
- Enter the email address or mobile number you sign in with.
- Enter the one-time code we send you, to prove it is your account.
- Confirm.
You can also email grievance@munarish.com from the email address on your account. We will verify that the request comes from you before acting on it.
What happens next
| When | What happens |
|---|---|
| Immediately | You are signed out everywhere, and your account can no longer be used |
| Within 7 days | You can change your mind: sign in again and choose Keep my account |
| After 7 days | We permanently delete your data (below) |
| Within 30 days of your request | Deletion is complete, including from our live systems. Copies in our encrypted backups are overwritten within a further 35 days, and are never restored without the deletion being applied again |
We will email you when deletion is complete, if you gave us an email address.
Where your data is
In the mobile app, your study material, papers, answer photos, results and progress are stored on your phone. Our servers hold only your account, consents, purchases and usage records. Deleting your account removes the server records below and clears the app's data on that phone. Your Google Drive backup (if you made one) is in your Drive. The app offers to delete it too, or you can delete it from Google Drive yourself.
What is deleted
- Your profile and sign-in details
- All learner profiles
- Everything you uploaded: study material, and the text and index made from it
- All question papers, answer keys, answer-sheet photos, marks, feedback and PDFs
- All progress information: trends, chapter mastery and personal bests
- Your settings, notification tokens and devices
What we keep, and why
| Kept | Why | For how long |
|---|---|---|
| Purchase records (what was bought, when, the amount and the order number), with your name and contact details removed | Tax and accounting law | 8 years |
| A record that you consented and when (dates only, no content) | To show we processed data lawfully | 3 years |
| Security logs, with your identity removed | Legal requirement and security | At least 1 year |
| A one-way, non-reversible code made from your sign-in details | To stop the free trial being claimed again | 12 months |
Deleting only some data
You do not have to delete your whole account. In the app you can delete:
- a learner (Learners → choose → Delete), which removes their papers and results;
- a document from your knowledge bank;
- a folder and everything in it;
- a question paper, an answer sheet, or a corrected paper. If other items depend on it, the app shows them and asks whether to delete them too;
- a marking rule set or a paper template.
Deleted items first go to Trash (Library → Trash), where you can restore them for 30 days. After 30 days they are deleted permanently. To remove something sooner, open Trash and choose Delete permanently or Empty Trash. Deleting your whole account also empties your Trash.
Subscriptions
Deleting your account does not cancel a subscription. Cancel it first where you bought it: Google Play → Payments & subscriptions → Subscriptions, Microsoft account → Services & subscriptions, or Settings → Plan in the app for web checkout. Otherwise you may continue to be charged.
Questions
Grievance Officer: Nalina Balasundaram, grievance@munarish.com.